Privacy Policy

Last updated: November 10, 2026

Kscope™ Inc. ("Kscope", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at kscope.ai.

This policy covers our website and our business relationships with visitors, prospects, and customer contacts. Data that customers send into the Kscope platform is covered separately, as described in Customer Data in the Kscope Platform below.

Information We Collect

Information you provide directly:

  • Name, email address, and company name when you submit a demo request form
  • Any additional information you choose to provide in form fields or email correspondence

Information collected automatically:

  • Usage data via Google Analytics 4 (GA4), including pages visited, session duration, referral source, and general geographic location
  • Device and browser information (type, operating system, screen resolution)
  • IP address (anonymized by GA4 by default)

How We Use Your Information

  • To respond to demo requests and communicate with you about our products
  • To understand how visitors use our website and improve our content and experience
  • To send occasional product updates or announcements (only with your consent)
  • To comply with legal obligations

Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics 4 (GA4) for website analytics. Google's privacy policy applies to data collected by GA4.
  • HubSpot for demo request form processing and CRM. HubSpot's privacy policy governs data submitted through our forms.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with service providers who assist in operating our website, provided they agree to keep your information confidential.

Customer Data in the Kscope Platform

When an organization uses the Kscope platform, it connects its own systems, such as cloud accounts, ticketing tools, and engineering platforms. Kscope then processes data from those systems on the customer's behalf. For this data, the customer is the data controller and Kscope acts as a data processor.

  • We process customer data only to provide the platform and only as instructed in our agreement with the customer, including any Data Processing Agreement (DPA)
  • We do not sell customer data or use it to train AI models
  • Where a customer configures an AI model provider, model requests are sent to that provider under the customer's own account or credentials
  • Customer data is retained for the term of the agreement plus 30 days, then deleted
  • A current list of subprocessors is available on request

If you are a user of a Kscope customer's workspace, please direct privacy requests to that organization. We will assist them in responding.

We also collect limited information to operate customer accounts, such as user names, email addresses, login events, and product usage data used for security, support, and product improvement. We handle this information as described in this policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Withdraw consent at any time

Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@kscope.ai.